Format: 2024
Format: 2024

Certificate Courses - Developing Your Training Program – Audio Course [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“Any professional training program you develop must meet your organization’s objectives, as well as develop the skills and fill the knowledge gaps of your learners. Business managers need their trainers to be well informed of the best strategies for designing and implementing a successful training program. This requires that the content and structure of workplace training courses is relevant to the experiences of students, as well being engaging and interesting. In this course, students are asked to consider how a training program would further the objectives of their organization.

Certificate Courses - Delegation -The Art of Delegating Effectively – Audio Course [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“In your supervisory or management role, you are expected to be responsible for the activities of your team, as well as be accountable for the work that is produced. This challenging, yet satisfying situation requires you to demonstrate excellent delegation skills. Making efforts to effectively communicate the responsibilities and expectations of a delegated project is essential for the success of your entire team. In this course, students explore the art delegation; including when to delegate and whom to delegate to.

Certificate Courses - Customer Service Training: Critical Elements of Customer Service [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“The best customer service skills are things you do for people, rather than to them. Improving customer service skills takes practice, and study, so we can serve our customers with professionalism and enthusiasm NETC’s customer service training teaches users the critical elements of customer service. Users learn how to meet the needs of their customers, internal and external, by turning customer service into a philosophy, integrating a focus on service into their organization, and improving their customer service skills.

Certificate Courses - Coaching – A Leadership Skill [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“How do you want to insert yourself into an organization? How will you demonstrate your value to your team? Providing effective coaching for your co-workers as they deal with change and conflict can drastically improve productivity, and workplace morale. As a coach, you have an opportunity to demonstrate your commitment to learning, building relationships, and resolving problems with your fellow team members. In this course, students learn how to guide, support, and coach their fellow employees.

Certificate Courses - Customer Service Training Course Managing Customer Service – Audio Course [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge. Consider this training workshop as a re-energizing time to build and expand from where they are now.”

Certificate Courses - Customer Service Training Audio Course [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. Your employees need to know the various skills and techniques to improve their customer relations experiences. The relationships that business organizations build with their internal and external customers are essential for success. To remain competitive in any industry, the employees of successful companies need to be able to provide excellent customer service.

Certificate Courses - CRM: An Introduction to Customer Relationship Management [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“These days, it can be difficult to compete for your customer’s attention when every other company in the market is doing the same thing. On top of that, customers often expect, and are used to, receiving incentives for their brand loyalty, whether it’s a free sample, being able to trade in points they’ve collected, or being given discounted services. How can you build strong customer relationships and keep their attention? The answer to maintaining client relationships may not be simple, but it’s worthwhile!

Certificate Courses - Critical Thinking [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“Although having a routine is a good way to stay productive and make the most of your time, it can be easy to let your thought patterns slip into a routine that does the opposite. Thinking critically rather than automatically brings new energy to your arguments, your research, and opens the door to new ways of living and working!”

Certificate Courses - Crisis Management – Audio Course [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“How many safety plans do you have at work? One? Five? Seven? This course will help students to learn how to bring those plans together in one safe place in their crisis management plan. This course provides crisis management essentials including conducting a thorough audit, setting up a crisis management team, providing training, setting up an emergency operation center, and more. Students will complete realistic exercises to reinforce concepts and get them reflecting on their role as they work through the material.”

Certificate Courses - Creative Thinking and Innovation [Native Education and Training College, NETC]

Publisher: 
Native Education and Training College

“It’s not uncommon to hear people claim that they aren’t creative. The reality is that most of us simply don’t recognize the ways that we’re being creative on a daily basis. Whether it’s stretching a tight budget at work or deciding who to invite to a project launch, there is a great deal of creativity involved in achieving success in business. Boosting creativity and innovation takes practice, and honing creative skills is a process.”

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